Privacy Policy
Effective Date: January 1, 2026
Welcome to the Project Expertise and Monitoring Bureau for Africa (“PEMBA”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Client Portal.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, or when you contact us. The personal information that we collect depends on the context of your interactions with us, and may include:
- Contact Information: Names, email addresses, phone numbers, and organizational affiliations submitted through our “Contact Us” forms.
- Client Portal Data: If you are a client with access to our secure portal, we collect login credentials (username and password) and track access logs to ensure the security of your project documents.
- Project Files: Documents, project data, and communications uploaded or shared within the Client Portal for Monitoring and Evaluation (M&E) or project management purposes.
- Automatically Collected Data: IP addresses, browser types, operating systems, and basic usage data collected through standard server logs and cookies to improve our website’s performance.
2. How We Use Your Information
We use the personal information collected via our website for a variety of business purposes described below:
- To respond to your inquiries and offer support via our regional offices.
- To create, manage, and secure your Client Portal account.
- To deliver project updates, strategic consulting reports, and M&E documentation directly to you.
- To send administrative information to you, such as changes to our terms, conditions, and policies.
- To protect our website and portal against fraudulent or unauthorized access.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share your information only in the following situations:
- Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process, particularly regarding the documents housed within our Client Portal. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal data we hold about you.
- Request that we correct any inaccurate or incomplete data.
- Request the deletion of your personal data, subject to certain exceptions.
- Opt-out of future email communications at any time.
6. Contact Us
If you have questions or comments about this Privacy Policy or how we handle your data, please contact us at our regional offices: Click Here